Last year, nearly 4.38 billion passengers traveled on scheduled commercial airlines around the world, and this year that number is forecast to reach almost 4.58 billion. These passengers come from just about every country on earth and vary in the languages they speak, the cultures they represent and in their economic and social situations.
At the same time, these passengers are unified by the desire/need to travel by air and by the trust they have that they will reach their destinations safely.
When a passenger steps on an airliner, he or she demonstrates an inherent trust that the individuals and organizations that comprise the aviation system have done their jobs properly and to the best of their abilities.
They trust that pilots, flight attendants, mechanics, dispatchers and air traffic controllers are well-trained and fit for duty.
They trust that the equipment has been designed, manufactured, assembled, integrated and maintained to exacting standards, and that those standards …
