Patients and passengers have a lot in common. Everyone wants to believe their physicians and their pilots are the best. In the vast majority of cases, that deep trust is well earned. But is trust enough?
The medical profession has pushed for patients to be directly involved in their health care decisions. It works — despite the fact that most patients have little medical expertise. It works because most doctors are professionals and openly welcome their patients’ involvement. Accidental death rates of patients have declined.
Like patients, business aviation passengers need to be directly involved with their aviation service providers.
I recently was talking with the CEO of a major company about the parallels between the trust we put in our aviation departments and that in our doctors. He smiled and said, “There is one major difference. If my pilots make a mistake, they die, too. And my pilots are not suicidal.” He said aloud what many passengers trust to be true.
Trust was …
