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Normalization of Deviance

Noncompliance with standard operating procedures (SOPs) — especially tolerance of unstabilized approaches — is a serious impediment to further reduction of accident risk, according to United Airlines safety leaders.

During his April presentation to the World Aviation Training Conference and Tradeshow (WATS 2015) in Orlando, Florida, U.S., Chris Sharber, a first officer and flight simulator instructor–Boeing 777 fleet, at the United Airlines Training Center in Denver, described the issue as invisible and insidious. United Airlines safety leaders echoed this theme in a keynote address and in presentations about analytical techniques and related insights from the company’s safety management system (SMS), including analysis of flight crews’ voluntary safety reports.

“We have somewhere between 11,000 and 12,000 pilots. Our new-hire department will bring another 1,000 pilots on board in the next 12 to 15 months,” Sharber said. “One of the challenges that you face with that …

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