Flight attendants appreciate proficiency-based, scenario-oriented training that mirrors concepts now applied to airline pilots — such as practicing and demonstrating skills without pass/fail jeopardy, cabin safety specialists say. When deficiencies in performance or procedures appear, such training also provides built-in corrective mechanisms, several presenters said during the World Aviation Training Conference and Tradeshow, April 19–21, in Orlando, Florida, U.S.
Southwest Airlines provided an example of how conventional flight attendant training prepared cabin crews to respond successfully to rapid decompressions aboard two Boeing 737s — Southwest Airlines Flight 2294 on July 13, 2009, and Flight 812 on April 1, 2011. Larry Parrigin, Southwest Airlines’ manager, curriculum and program development, presented cabin safety lessons learned from Flight 2294, noting that the final report on Flight 812 had not yet been published by the U.S. National Transportation Safety Board.
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